How to list your cloud kitchen on Careem
This guide explains how to register, onboard, and go live on Careem Food. It is written for founders and operators who want a simple, step-by-step checklist.
Introduction
If you are launching a cloud kitchen or delivery-only restaurant in the UAE, Careem Food is a growing platform worth listing on. Careem launched its food delivery service in Dubai in 2020 and has since expanded across the UAE, giving restaurants access to a customer base that already uses Careem for ride-hailing and other everyday services.
Because Careem operates as a multi-service app, your brand can reach customers who may not be active on other standalone food delivery platforms. Competition on Careem Food is also lower than on Talabat, which makes it a useful platform for building early order volume and reviews.
This guide explains how to register on Careem Food, what documents you need, and how the onboarding process typically works. Whether you are starting a new delivery brand or expanding to additional platforms, this step-by-step guide will help you understand the Careem Food partner registration process.
Step 1: Contact Careem Food or visit the partner page
To sign up as a restaurant partner on Careem Food in the UAE, you can reach out directly to the Careem Food partnerships team at partners.uae@careem.com or visit the Careem for Business portal to begin the registration process.
Note: Careem uses a partner signup flow for restaurants and cloud kitchens. For a faster and smoother process, partner with FoodWork who can coordinate your onboarding directly.
Step 2: Fill in your business details
Once you access the registration form, fill in your basic business information including your restaurant name, kitchen address, contact details, and cuisine type. Careem uses this information to ensure your brand appears correctly to customers searching in your area.
- Use the legal business name from your license
- Use an address that matches your approvals
- Provide a working email and phone number
Step 3: Submit documents and wait for approval
Careem will request verification documents to confirm your business is legitimate. Trade license and food safety compliance approvals are typically required. Once submitted, Careem reviews your application and notifies you via email or your Careem business account when approved or if additional information is needed.
Keep your documents ready before applying. It reduces back-and-forth and speeds up approval.
Step 4: Complete your profile and go live
After approval, log in to your Careem business account and complete your restaurant profile. This includes uploading high-quality images of your food, writing descriptions for your dishes, setting your menu and pricing, and confirming your operational hours.
- Use clear item names and short descriptions
- Set accurate operational hours and prep time
- Ensure pricing is consistent across platforms, as Careem takes price parity seriously and may remove listings found to charge more than on other delivery apps
How to streamline Careem operations
01
Build your review base early
Careem's lower competition means new brands can rank and gain visibility faster than on larger platforms. Consistent fulfilment and quality from your first orders will help you accumulate positive reviews quickly, which compound over time.
02
Use upsells to increase average order value
Careem's partner FAQ specifically highlights that menus with relevant upsells generate higher average order values. Adding sides, drinks, and combo options to your menu is one of the simplest ways to increase revenue per order on the platform.
03
Protect your delivery platform rating
Fix operational causes of low reviews first, then scale volume. Otherwise recovery becomes slow. If you need to raise changes to your menu or operations, Careem's partner support team can be reached through the Partner Helpdesk.
More questions about Careem onboarding, answered
Is Careem registration free?
Careem charges an onboarding fee for restaurant partners. The standard onboarding fee is AED 1,500, though this may vary. Always confirm the current commercial terms during the registration process.
How long does onboarding take?
It depends on document readiness and how quickly your profile is completed. Most brands are live within 1 to 2 weeks of submitting all required information.
Why do applications get delayed?
Most delays come from mismatched license details, missing approvals, or incomplete profile setup. Menu changes on Careem can take up to 7 working days to reflect, so having your menu finalised before going live is important.
How FoodWork can help you get listed on Careem
Careem onboarding becomes straightforward when your documents, menu, and operations are ready before you apply. If you want faster onboarding and a clean launch, FoodWork coordinates your documentation, platform registration, menu setup, listing readiness, and launch hygiene.
Getting listed on other platforms too?
Talk to our onboarding team
Share a few details and our team will guide you through the onboarding process on WhatsApp.
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+971 52 288 5400
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contact@foodwork.ae